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alamo france - tours airport car hire companies

alamo france depot information

Alamo France Rental Terms for travel between 01-Jun-2018 and 31-Dec-2021

Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance is payable directly to the supplier on arrival (along with any applicable vehicle security bond).

Cancellation
In the event of cancellation the initial deposit paid remains non-refundable.
   

DRIVING LICENSE REQUIREMENTS                                
All valid types in roman alphabet must be in renter's name and first name  (Greek driving licenses in EU format Ok)           Originals only are accepted.             

International driving license only valid if presented with domestic driving license.                
Must have been held for at least one full year, and still valid.                            
Original Chinese driving license is accepted but only with a translation by the Chinese government or by a notary in France.   The customer must provide either an identity card or a passport, a landline telephone number at home, and 2 phone numbers 1 of which landline this can be a mobile number. Due to an increased theft risk, a proof of home address will be required from all domestic renters (French residents only) at time of rental. (mobile phone invoice is a valid proof). Document must be no more than 30 days old.              

             
COVERAGES (amounts include VAT)                                
PLEASE NOT THAT ONE SAME DRIVER IS ONLY ALLOWED TO DRIVE ONE RENTED VEHICLE AT THE SAME TIME                            

COVERED                            
DURING THE TIME OF RENTAL, VEHICLES ARE COVERED UNDER A THIRD PARTY LIABILITY, FIRE AND THEFT INSURANCE,  AND DAMAGES TO THE RENTED VEHICLE WITH OR WITHOUT AN IDENTIFIED THIRD PARTY.                            
NOT COVERED                            
THEFT OF PERSONAL EFFECTS OR GOODS WITHIN THE CAR                    

DAMAGES DONE WITHIN THE CAR FROM CIGARETTE BURNS ESPECIALLY        

DAMAGES TO GLASS, TYRES, LOSS OF KEYS, TRANSPONDER AND OPTIONAL ACCESSORIES                            

DAMAGES DUE TO THE USE OF THE WRONG FUEL


CROSS BORDER                                
Rental cars are only covered in the following countries : France, Austria, Belgium, Germany, Danemark, Spain, Andorra,       Finland, Great-Britain,  Italy, San Marino, Liechtenstein, Luxemburg, Norway, Netherlands, Portugal,  Sweden, Switzerland, Monaco                            
Cars taken into Corsica must be returned to Mainland.                            

                   

MINIMUM AGE - EXTRA KM - DAMAGES TO AND THEFT OF THE VEHICLE - PRE-AUTHORIZATION

GROUP CODE MINIMUM AGE1
ECARS ACRISS YEARS
A MAN MCMR 21
B MAN EBMR 21
C MAN EDMR 21
C AUT EDAR 21
C MAN Diesel EXMR 21
D MAN CDMR 24
D AUT CDAR 24
DESTA CWAR 24
DEST CWMR 24
SSUV IDMR 24
SSUVA IDAR 24
F MAN SDMR 24
F AUT SDAR 24
SPREMA FDAR 30
MPREMA LDAR 30
FEST SWMR 24
FESTA SWAR 24
CMPV EMMR 24
MMPV IMMR 24
MMPVA IMAR 24
MMPV7 IVMR 24
MMPV7A IVAR 24
MPV FVMR 24
MPVA FVAR 24
MBUS9 SVMR 24
SSUV IFMR 24
SSUVA IFAR 24
S4x4 SFMR 24

1 UNDER 25 renters are charged an extra fee of 32.10 EUR per day, with a maximum of 321 EUR (VAT incl.) per rental. No maximum age applies.                                    
² deductible applies in case of responsible damages or with no identified third party or in case of theft of the vehicle               
The DW option reduces the damage or theft excess. The excess is payable on each different damage.                                   
The EP option strongly reduces the excess in case of damage o theft. EP can only be subscribed if DW is subscribed or included.                                    
3 PW option is available if DW is declined. PW waives the responsibility of the renter on the first 1 000 € per damage or in case of theft.                                    
"4 Mileage is limited on domestic products : 250 km per day from 1 to 13 days, 150 km from 14 to 27 days, 100 km per day from 28 to 30 days
            
OBLIGATIONS                                    
Renter must fill in an accident report in all cases of damage or theft within 24 hours. Full deductible applies if not.                   
In case of theft, renter must file a complaint with the police authorities and return the receipt, car keys and car papers to the location.                                    
 

AJUSTMENT                                    
Any adjustment of the excess to real damage costs take into account the repair, and the loss of use and the administrative costs.                                    


PBA Tire / Glass / Roadside Assistance                                            
This extra coverage waives the responsibility of the renter in the following cases:                                        
    (i)    replacement or repair costs for tyres (wheels & rims excluded) except if part of a larger damage.                                   
    (ii)    repair or replacement of glasses (glass breakage) except if part of a larger damage.                                    
     This extra also covers assistance to the rented vehicle and passengers in case of accident.                                        
     DAILY CHARGE (FOR ANY CAR GROUP)                    5.00 €                    
     EXCEPTIONS -  PBA coverage is void …                                        
     … in case of wrong fuel used                    … if size or height error             … if original car keys are not returned.        
     … in case the car is used for hire and reward ( the booker can be held responsible for any financial cost incurred).                                    … if wrong use of the vehicle    

 

DURATION OF RENTAL                                

30 DAYS MAXIMUM PER RENTAL          

 
GRACE PERIOD    

The invoiced rental duration is calculated by entire periods of 24 hours, with 29 minutes of grace period.                                   Beyond this grace period, an additional day will be invoiced at local rate.                                        

 

EXTENSION    

only possible on a pay locally basis.                                        
The extension must be authorized by the rental location at least 48 hours before the initial rental end date.                               
SERVICE    

Out of hours are on request from most locations.       

 

OUT OF HOURS    

In case of non return within the opening times, the customer is responsible for the car until the location opens.                        
Cost usually is 38.13€ VAT incl. for the 1st hour, and 76.26€ beyond.                                        

 

BREAKDOWN OR ACCIDENT                                            
A roadside assistance is available in all countries covered by insurance in case of breakdwon (free of charge) or accident (see PBA).                                        
Even if the PBA option is subscribed, renters may have to pay locally for some services(taxi, repairs, towing,…)                       The invoices for such services should be kept and presented on car return for refund.                                        
     In case of breakdow or accident, the roadside assistance may be reached by calling :                                        
     - from a fixed land line within France : the rental start location or 0800 13 12 11 (24h/24 7j/7)                                        
     - from a mobile or from abroad : + 33.1.49.93.73.61 (24h/24 7j/7)                                        
    note :    at peak times, a wait of 5 minutes or more is possible.                                    
                   

TAX & EXTRAS                                            
VAT applies to all our services.                                        
An extra charge is due for any rental starting from an airport or rail or premium location (41.40 € per rental as of June 1st, 2018).                                        
A road fee of 3.54 € per day of rental with a maximum charge of 28.32 € per rental is due.                                        
Road tolls or other road taxes, fines and pond or parking coses are not refunded.                                        
Administrative handling of traffic offenses is charged 25,- € per violation & 35,- € in case of parking offenses.                                        
PAYMENT                                            
Prepaid vouchers must be presented on rental start.                                        
Credit OR DEBIT cards accepted :                 American Express, Visa, Mastercard - at the renter's name and surname           The credit card must be in the name of the main driver (and the same as the prepaid voucher)                                        
Visa Electron, Mastercard Maestro, Switch, Mozaic, V-Pay, prepaid or E-cards OR CHECKS ARE NOT ACCEPTED               A security DEBIT SALES is processed with the credit/debit card and varies according to the car group rented (see table above).                                        
The rental charges as per the signed rental agreement are debited on rental start on top of the security debit.                                        
     "Chèques vacances" (ANCV) are accepted as means of payment.                                        
     Cash payment is not accepted on rental start for security reasons.                                        
                   

DRIVING                                            
     In France and Continental Europe, cars are driven on the right side of the road.                                        
     Safetybelts are mandatory for all passengers.                                        
     A SAFETY KIT MADE OF ONE SAFETY JACKET AND ONE SAFETY TRIANGLE IS MANDATORY, KEPT AT HAND INSIDE THE VEHICLE                                        
    THIS KIT IS PUT IN THE CAR FREE OF CHARGE-A PENALTY FEE OF 20.07 EUR IS CHARGED TO THE RENTER IN CASE OF LOSS OR DAMAGE                                        
     BABY/CHILD SEAT OR BOOSTER ARE MANDATORY UNTIL 10.                                        
                   

FUEL                                            
     "FULL TO FULL" POLICY APPLIES: WE DELIVER CARS WITH A FULL TANK. RENTER IS ADVISED TO RETURN WITH FULL TANK.                                        
     IF NOT POSSIBLE, TANK WILL BE COMPLETED TO FULL AT AN EXTRA COST ( about 2.90 euro per liter currently)                                        
     A REFUELLING SERVICE CHARGE OF 15,- EUR PER RENTAL VAT INCLUDED APPLIES ON TOP OF FUEL.                                        
     MANY CARS RUN ON DIESEL:  IN CASE OF DOUBT ON THE FUEL TYPE, CLIENT SHOULD ASK LOCATION OR PETROL STATION.                                        
                   

ACCESSORIES (should be requested at time of booking)                                            
    CSI CST    BABY SEAT (1  3 YEARS) : 12.- € per day, max of 72.- € per rental, VAT included                                    
    BST    CHILD BOOSTER SEAT (4+ YEARS) : 8.40 € per day, max of 50.40 € per rental, VAT included                                    
    COQUE     NO CAPSULE CAN BE SUPPLIED FOR NEWLY BORN / CHECK BEFORE ARRIVAL AT THE COUNTER                                    
    LUG     ROOF RACKS ARE NOT AVAILABLE                nb: Maxi Cosi available if booked at least one month in advance, 30 EUR                    
    NAV GPS     Portable GPS are now available from the main locations at 13 euro per day or 130 euro maximum per rental                                    
    WIN     vehicle is equipped with snow tyres, ski-racks & snow chains from some locations                                     check the winter equipment file
    SNO     vehicle is equipped with snow chains from some locations                     check the winter equipment file                
    SKV     ski-racks from some locations                     check the winter equipment file                
    SKI     vehicle is equipped with ski-racks & snow chains from some locations                                     check the winter equipment file
                   

ADDITIONAL DRIVER                                            
     EXTRA DRIVER CHARGED AT 12.00 EUR PER DAY AND MAX 120.00 EUR PER RENTAL INC VAT PER DRIVER        
     LIMITED TO NUMBER OF SEATS INSURED                                        
     MUST PRESENT A VALID DRIVING LICENSE AT A COUNTER TO BE INSURED                                        
                   

ONE WAY                                            
     Domestic one-way is charged up to 89 EUR per rental, tax included                                        
     Exceptions: One-way not allowed on car groups CONV (CTMR), CONVA (CTAR), MBUS9 (SVMR),                                         
     MPVA (FVAR), MPV (FVMR), SM PREM EST-AUT (FWAR)  and MPREMA (LDAR), S4x4/4x4A (SFMR SFAR)                  
     International one-way not allowed                                        

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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